Refund & Cancellation
You can cancel the installation service up to 24 hours after the purchase of the home charger at no extra charge. If you cancel the installation service after 24 hours from the purchase, the complete installation fee will be forfeited.
1. Overview
This Refund & Cancellation Policy outlines the terms under which orders, bookings, and services related to Electric Tow Vehicles may be cancelled and when refunds may be issued. By purchasing or booking our electric tow vehicles or related services, you agree to the terms stated below.
2. Order Cancellation
a. Vehicle Purchase Orders
Orders for electric tow vehicles can be cancelled within 24 hours of order confirmation, provided the vehicle has not been dispatched or registered.
Once the vehicle is dispatched, registered, or customized, cancellation requests will not be accepted.
b. Booking / Reservation Cancellation
Advance booking or reservation amounts are non-refundable unless explicitly mentioned at the time of booking.
If cancellation is approved, applicable administrative or processing charges may be deducted.
3. Service & Maintenance Cancellation
Scheduled service or maintenance appointments can be cancelled up to 12 hours before the scheduled time without any charges.
Cancellations made after this period or failure to attend the appointment may result in a cancellation fee.
4. Refund Policy
a. Eligibility for Refund
Refunds may be issued only under the following conditions:
Duplicate payment made by the customer
Order cancelled within the allowed cancellation period
Non-availability of the booked electric tow vehicle or service
Manufacturing defect verified and approved by our technical team
b. Non-Refundable Cases
Refunds will not be issued in the following situations:
Vehicle already delivered, registered, or customized
Normal wear and tear or damage due to misuse
Battery degradation due to improper charging or handling
Delays caused by force majeure events (natural disasters, government regulations, logistics disruptions)
5. Refund Processing
Approved refunds will be processed within 7–14 working days.
Refunds will be credited to the original payment method used at the time of purchase.
Any transaction or bank charges will be deducted from the refundable amount.
6. Replacement & Warranty
Replacement requests are subject to the manufacturer’s warranty terms.
Battery, motor, and controller warranties are handled as per warranty coverage and inspection reports.
Replacement does not guarantee a refund unless explicitly approved.
7. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact us with the following details:
Order ID / Invoice Number
Vehicle Model
Reason for cancellation or refund
Proof of payment
📧 Email: admin@srinathmotors.com
📞 Phone: +91 9054866605
8. Policy Changes
We reserve the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
9. Contact Us
If you have any questions regarding this policy, please contact our customer support team.We reserve the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
